Best Strategies for Successful Property Management
Speaker: Paul Dizmang

This interactive and always lively course covers the components of
residential property management and new ideas on how to manage
these properties effectively and efficiently for PROFIT! We will cover 7
proven ways to assist the property manager to have the essential tools
needed to run, grow, and maintain a successful business. Real case
scenarios are used and one will walk away with techniques that can be
put into place that day.

Communication is Key: Legal Communications with an Appraiser
Speaker: Mel Black

• Can I speak with the appraiser?
• If so, what can we talk about?
• Why do some appraisers refuse to speak with me?
• Appraisers calling me to ask about comparables sales.  Why can’t I ask them about the appraisal?
• Did the rules change?

Mel will address all of these questions and more as they relate to communications between a real estate broker and a real estate appraiser during a typical transaction.  In the session, attendees will explore broker-appraiser communication scenarios and compare methods of communication to determine which ones are appropriate.  Brokers will also be provided with strategies for providing data to appraisers.

DocuSign Advanced
Speaker: Mark Saunders

Are you using DocuSign for your electronic signatures? If so lets take it to the next level!  In this class NC REALTOR® Mark Saunders shows you how to get the most out of DocuSign.  He will review some of the advanced settings you can do on the DocuSign settings page like, assigning a secret PIN number for your clients, automatically send copies of the forms to whoever you need the second your forms are signed, how to set reminders to remind your client to sign the forms automatically and more.  Then Mark will show you how to use DocuSign on both an Android and Ipad device. Please note it is highly recommended that you attend the Introduction to zipForm® Plus & DocuSign class if you are not currently using DocuSign.

Equipping Others to Change
Speaker: Jones Loflin

Change is NOT easy, but it IS one of the most critical work and life skills needed by everyone in your organization. Jones Loflin meets individuals where they are in their journey of change and guides them through a process to achieve the results they most desire from the change. Key competencies developed include:

• Clarifying the desired outcomes from the change
• Discovering a sense of urgency to engage in new attitudes and behaviors
• Moving beyond the fears associated with the potential changes
• Leveraging the motivation that comes from celebrating "inch pebbles" in the change process
• Building a routine that will support these new actions and behaviors
• Defining a "sensible vision" of the change
• Leading change with trust and integrity

Effective Online Marketing: Increase Sales & Maximize Profitability
Speaker: Meredith Oliver

Are you losing referrals or turning off prospective buyers/sellers with boring or annoying social media posts? In this seminar, you will learn how to engage your fans with targeted, relevant and fun social media posts, resulting in more referrals and sales. Social media is a vital business tool for today’s successful Realtor, if and only if, it is used correctly. Learn how to leverage the fastest growing communication channel in history to increase your sales today!

Topics Include:
1.       The mindset and expectations of today’s home buyer/seller
2.       How to properly use social media for business
3.       How to develop content that clicks with your fans
4.       How to foster referrals and testimonials on social media
5.       How to build a personal brand and fan base that will increase leads

Introduction to zipForm® Plus & Docusign
Speaker:Mark Saunders

NC REALTOR® Mark Saunders will go through some new features of zipForm® Plus since the upgrade, and how to link it to Docusign to streamline your entire forms process. He’ll also demonstrate how looks from your clients prospective in real time.  If you have never used Docusign and/or zipForm® Plus, this class is for you.

Laughter in Leadership
Speaker: Steve Kissell

In the face of today's rapidly changing world, the need for quality leadership exists in all sectors of the workplace. To stem the tide of an overworked, stressed workforce, leaders must have the knowledge that will instruct employees on how to reduce conflict, increase morale, make the workplace a more enjoyable and productive environment.

Motivational humorist, philosopher, and author Stephen Kissell offers thought-provoking, innovative solutions on techniques to make the necessary changes in order to create an environment of success and creative harmony for your organization.

Leading the Way in Customer Service Excellence
Speaker: Steve Kissell

How does a company keep a client's loyalty? With increased competition from Internet services, customers can demand "great" customer service. If they don't get it from your company, they will go somewhere else! Creative customer service means fast turnaround, sincere courtesy and unqualified respect. The personal touch given to each customer is often a deciding factor for consumers.

Who is our customer? Leading the Way looks at working with the external customer - those paying for services or goods from an organization - as well as the internal customer. This workshop recognized that the success of any company or organization is dependent upon keeping the internal customer satisfied as well. The internal customer being each and every person who works for a company or organization.

Old School Meets New School
Speaker: Alex Milshteyn

Non-traditional marketing techniques are what everyone talks about. But are these new school methods working? Discover how old school techniques mixed with new school innovation can lead you down a path of success!

Sticky Situations in Property Management
Speaker: Paul Dizmang

This course is just fun. Property Management can be a great business,
however, it is full of crazy people. We examine real case scenarios involving day
to day activities that will enhance one's ability to deal with situations, that are,
well, sticky. Evictions, difficult tenants and owners, final walk-thru procedures, will
all be covered along with some whacky crazy things people do. Be prepared to
laugh, learn and love this crazy business.

Time Management & Work Life Balance
Speaker: Jones Loflin

When it comes to time management or work life balance, a list of tips and strategies may provide temporary relief from an overloaded schedule, but the real answers lie in a change of perspective and behavior. Based on some of the testimonials about Jones' work, he delivers on both, whether it's a competency-based training or simply a one hour keynote. Key challenges addressed include:

• Recognizing the false sense of security that comes from trying to get it ALL done
• Taking more conscious control of your time and energy
• Developing a daily schedule and routine that proactively addresses your highest priorities
• Managing the deluge of distractions and interruptions that are constantly trying to derail your productivity
• Working more efficiently with others toward a common goal
• Improving your reserves of physical, mental, and emotional energy to meet the daily demands being placed on you professionally and personally

What’s ‘Appening: Tech Tips and Tricks for Busy Realtors On The Go
Speaker: Meredith Oliver

In today’s world of buzzing, beeping, texting and tweeting, your smartphone or tablet is the ultimate power tool! In this seminar, you will learn how to leverage your pocket size computer to its fullest capacity. Learn how to become more efficient and organized with mundane tasks. Discover how to deliver personalized high-touch follow-up to prospects using your high-tech device. A smartphone used properly can actually help you be more connected and less distracted resulting in more productive work time and more fulfilling personal time.

Topics Include:
1.     Smartphone and tablet best practices for business
2.     App recommendations for organization, follow-up and social media.
3.     Importance of high-touch communication in a high-tech focused world
4.     How to stand out and build a brand with use of technology
5.     How to set limits with technology and utilize it to better your life

What's Congress Up To?
Speaker: Chris Bird

In this course, Chris Bird will cover the recent federal tax law changes that impact the client, customer, and Realtor and how these changing tax laws may impact their decisions about real estate purchases and sales. Chris will also include Congressional actions on proposed legislation to change the tax code to a fairer, less complex tax system. But, are we willing to give up some of the most cherished tax deductions to get to a different tax system?

Finally, Chris will surprise many participants with statistics of just what percentage of taxpayers filing tax returns actually claim tax deductions like home mortgage interest and real estate tax deductions as well as which income groups really benefit by these deductions.

Why Not Me? Why Not Now?
Speaker: Rossi

If you've ever questioned your success, or lack thereof, if you're NEW to real estate or an old timer, the simple answers Rossi uncovers will surprise you. The top 10 reasons WHY will be revealed. See how many are true with you and if you agree. Join in for this transparent exchange. Bring Your Own Tech and Smiles.